Webinar Series: Running Agents in Customer Work
Every AI vendor reports a resolution rate. No two calculate it the same way, and none of them tell you whether the replies were actually good.
Running Agents in Customer Work is four 30-minute sessions for the leaders who have to make agentic AI work in support, success, and ops. Session 4 gets into how to score quality at volume without reading every transcript, and the questions to ask a vendor about what their resolution math leaves out.
Four Tuesdays, Oct. 13 through Nov. 3, 10 a.m. PT. Register today, one sign-up covers all four.
DeepSeek pushed out a leaner update to its Flash model, and Anthropic is asking law firms how to negotiate as it builds agents that bargain for you.
📰 AI & tech news
DeepSeek releases V4.1-Flash-1017 · bloomberg.com
DeepSeek says the update scores better on benchmarks, finishes tasks faster and gives shorter outputs than the version before it.
Anthropic is consulting law firms on negotiation tactics · ft.com
The FT's sources say it is building AI agents that negotiate on people's behalf and deal with other AI agents on the other side.
An OpenCode breach hit about 1.4% of OpenCode Console users · startupfortune.com
Anomaly Innovations says those users' API keys were affected in what it calls a large scale distillation attack, so rotate your keys if you use it.
AI trade reversal hits Asia's picks-and-shovels stocks · bloomberg.com
A deepening selloff in US tech stocks is raising fears that higher financing costs could choke off the spending behind the AI boom.
AI debt worries grow as CoreWeave's bond yield tops 15% · nytimes.com
Insuring SoftBank's debt is getting pricier too, and some Oracle debt trades near 80 to 90 cents on the dollar.
Microsoft cancels its anchor tenant deal with Nscale · telegraph.co.uk
Microsoft had planned to rent 23K Nvidia AI chips at a data center in Essex, UK that has faced repeated delays.
Disney agrees to hire 60+ staff from Character.AI · bloomberg.com
A filing shows Disney would pay them about $180M over three years plus $30M in retention awards, if a bankruptcy judge approves.
Meta removes terms that suggested it could scrape news sites · theverge.com
After backlash, Meta says the language only ever applied to its ads and business products.
Google says magic state cultivation works on its Willow quantum chip · blog.google
Google calls it a breakthrough that cuts errors by about 40x.
🔥 Trending on GitHub
stablyai/orca · +830★ today
One place to run a fleet of coding agents like Claude Code with your own subscription, on desktop, mobile or a remote runtime.
akitaonrails/ai-memory · +178★ today
Gives coding agent CLIs long term memory and makes it easier to hand work off between agents from different vendors.
mikroverk/esp32sim · Show HN · 166 points
Runs ESP32 firmware in your browser, so you can test microcontroller code without the board.
🧩 New AI skills
drawio · by jgraph
Draws flowcharts, architecture diagrams, ER diagrams, sequence diagrams and more in draw.io when you ask for one.
seo-audit-agent · by omnara-ai
Sets up an agent that audits a web page for SEO, answer engines and AI search citations, then sends you a PDF report.
using-n8n-mcp-skills · by czlonkowski
Helps you build, edit, test and debug n8n automation workflows through the n8n-mcp server.
sprite-gen · by aldegad
Generates images and game sprites with GPT or Grok, with saved defaults and automatic cleanup.
⚡ Quick links
Websites are closing their doors to AI agents · theverge.com
I also set AI up for small businesses and train the team to use it. If you want that, reply SETUP and tell me what you're working on.
Every guide from my videos is in the library.
If a friend would like this, send them your referral link.

